Student Voices: How to Win Your Client in Less Than a Minute by Rasha Samaha
By: Rasha Samaha, Masters candidate in Educational Technology, Concordia University
|This post is part of a series dedicated to the Master’s students in the Consulting in Educational Technology course (ETEC 693) that Sonia instructed at Concordia University.|
|A career in performance improvement consultancy is not only exciting and innovative, but definitely challenging as well. What are the qualities a novice consultant should have in order to build and maintain a successful consultancy career? Well, for a start, you have to know exactly what you want and be able to explain it in less than a minute.
To achieve this exigent mission, a consultant has to show self-confidence and maintain a positive attitude at all times. Preparation and confidence guarantee the initial interview to be a big success. It is the first impression that counts. It is alright not have all the answers. You already know a lot. You just show your client how you are a master of the process and not simply another subject matter expert in the project. You have to know how to expand using your tools and resources to the greatest extent. Your strategy must focus on reaching for attainable desired results and not simply planning.
Mutual understanding is a key factor in this relationship. You have to speak a language the client can understand, and at the same time you have to understand your client’s needs and do your best to make him always look good. You always win with value and results, not price.
Your sincerity about your job will eventually build ties of credibility and trust with your client, reflected in confidence that your intentions are in the best interest of the organization.
|My name is Rasha Samaha. I am a Masters candidate in the Educational Technology program at Concordia University. I have eight years of work experience in the field of health science working as a medical practitioner and instructor for health care professionals. During my studies of educational technology, I developed an interest in the arts and science of human performance improvement consultation. I look forward to expanding my expertise in that challenging field. I have my Bachelors of Medicine and Surgery as well as Masters of Radio-diagnosis from Cairo University.|