Difficulty offering and receiving feedback? Try 3+1
By: Sonia Di Maulo, Founder of Harvest Performance
Three Positives for Every One Opportunity for Improvement
The purpose of offering feedback is to improve performance.
This can only happen if it gets used.
And it will get used if the receiver trusts that what you are offering will be worth the effort.
And so I thought… there must be a way to increase trust and collaboration while also propelling the individual, team, and organization forward!
Answer: 3+1 feedback model
Feedback: A Potential Emotional Encounter
In 2006, I started using the 3+1 feedback strategy for sharing feedback in a team environment.
The experience showed me the reasons why we have such a hard time offering and receiving feedback: (1) we were never taught how to do it, and (2) we don’t have a strategy or system in place to help us remove unwanted emotions from a potential emotional encounter.
The key is to get everyone involved and trained on the strategy and encourage its use on a consistent basis.
Have you ever been called into your bosses office? I have! And I always braced myself for negative feedback. Why? Managers take the time to give us the negative. As employees, it is our responsibility to transform negative feedback into positive results.
Giving positive feedback was not deemed as important 8 years ago. Even though times have changed, I still see teams struggling. Positive feedback is often seen as empty praise.
The Power of 3+1
For 2 years I witnessed the power of this ratio and the impact it had on motivation and focus.
The “3” positives increased trust and collaboration
The “1” opportunity for improvement is selected for maximum impact
The experience taught me that the 3+1 feedback strategy encouraged frequent interaction and connection which helped to develop a positive environment build on mutual trust and respect.
When I found the research above, I realized that my 3:1 ratio may not be enough.
Since I was working with those new to the field of training and performance improvement, I realized that I needed a 9:1 ratio.
So in 2008, I adjusted the strategy during a Train-the-Trainer class I was delivering in Geneva, Switzerland with 21 trainers (both experienced and new).
How to use 3:1The key to feedback is to start with a list of expectations. So always ensure you have a determined set of expectations that are clearly communicated before the job performance. And refer to the expectations when delivering feedback. Trust me, this makes feedback much easier to offer and receive!
The specific example below can be used during a team meeting. Other uses are discussed at the end of this article.
1. Start with a 3+ 1 Self-Assessment: An opportunity to reflect on personal performance.
2. 3+1 Peer Assessment: An opportunity to hear from those you work with about your performance
3. Leader 3+1: An opportunity to hear from leadership
So once it’s all said and done (the process described above takes minutes per person), the employee has experienced up to 9 “did wells” and up to 3 “do betters”, bringing us closer to the 9:1 ratio in a new environment.
When to Use 3+1
As a leader, once you train your entire team to use 3+1, the applications are endless:
Once a strategy is in place, permission is granted to connect with each other in a simple way to help each other shine, help the team shine, and in the end help the organization shine.
What feedback strategy do you have in place in your work environment that cultivates trust and collaboration?
Click here to learn more about my upcoming report, Expose Exceptional Performance, a guide to successful implementation of the 3+1 feedback strategy.
If you have used this strategy and model for giving feedback, I would love to include your experiences in the report. Click here to learn more.
|At Harvest Performance, we use the power of authentic feedback to help Leaders Cultivate Trust & Collaboration. How do you cultivate trust & collaboration to positively impact those around you?
Sonia Di Maulo (B.A., M.A.) ― founder, feedback enthusiast, speaker, performance improvement professional and creator of award-winning programs ― is passionate about helping leaders cultivate trust and collaboration. Her proven 3 plus 1 feedback strategy harvests passion and boosts individual and team performance.
Tags: 3:1 feedback ratio, create a positive environment, cultivate trust and collaboration, difficulty giving feedback, emotional encounter, Giving Feedback, how to accept feedback, offering feedback, positive feedback, self-assessment Posted in: New Posts